Refund policy

Returns & Exchanges

As a small business, we carefully check and pack each order. However, if something isn’t up to standard, we are here to help!

- Change of Mind:

We do not offer refunds for change of mind, so please choose carefully before purchasing.

- Damaged or Faulty Items:

If your item arrives damaged or faulty, please contact us within 48 hours of delivery at auroragiftingnz@gmail.com with the below information:

Your order number

A description of the issue

Clear photos of the item and packaging

We will assess the issue and offer a replacement or refund where appropriate, in line with the Consumer Guarantees Act.

- Incorrect Items:

If you receive the wrong item, please contact us within 48 hours, and we will arrange a replacement or refund.

Returns Process

- If your return is approved:

Items must be returned in original condition and packaging

Return shipping costs will be covered by us for faulty or incorrect items

We will provide full return instructions once your request has been reviewed.

Refunds

Once your return is received and inspected:

Approved refunds will be processed back to your original payment method within 3-5 business days